This policy describes how Palmera Turf & Pavers handles information submitted through this website.
Information you share
When you request a design visit, we collect your name, phone number, project location, and service interest. You may also provide your email and project details. Please do not include payment card information or other sensitive information in the form.
How we use it
We use your information to respond to your request, discuss your project, arrange next steps, and maintain a record of your inquiry. Submitting a project request is not consent to unrelated marketing.
Website and request data
Our systems may process basic technical information to operate the website, prevent abuse, and handle form submissions. A request may include the page it was sent from and campaign information present in the page URL. We use that information to understand how inquiries reach us.
After a successful request, a temporary cookie lets us show your confirmation for up to 15 minutes. It contains a request reference, not your contact details.
Optional website measurement
If optional analytics or advertising measurement is enabled, the site asks for your choice before sending those events to Google Analytics or Meta. You can accept, reject, or choose categories, and reopen Privacy choices to change your decision. Your choice is stored in this browser for up to 180 days. Measurement can include page visits, call-button clicks, and successful request actions, along with browsing and device information. We do not include your inquiry form values in these events.
Service providers and access
Providers supporting our website, communications, and data storage may process information on our behalf. Access to customer inquiry records is limited to people and services that need it to handle requests and operate the business. We do not sell the personal information you submit.
Phone conversations
If recording is enabled for a call, we will provide notice and obtain the required consent. Information from consented recordings may be used to document your request and improve our service. A website form submission does not by itself give consent to recording a call.
Retention and requests
We retain inquiry information as needed to respond, manage the customer relationship, and meet applicable obligations. You can ask about your information, request a correction or deletion, or ask us to stop contacting you by calling 561-567-9367. Some records may need to be retained for legal or business recordkeeping obligations.
Updates
We may update this policy as our services change. The date above indicates the latest revision.